Responsible Gaming

Responsible gaming means approaching online casino play as a form of entertainment, not as a way to earn income or solve financial difficulties. On primaplay.bet, the Prima Play version of Prima Play encourages all UK players to make informed, conscious decisions about when, how, and how much they play, and to recognise early signs that gambling may be causing harm.

Although primaplay.bet (Prima Play) is operated from an offshore jurisdiction and is not licensed by the UK Gambling Commission, the information, tools, and guidance on this page are designed to reflect widely recognised UK and international safer-gambling standards. The aim is to help you stay in control, understand the risks, and know where to seek help if gambling stops being fun.

Our support team is available 24/7 via live chat and by e-mail at [email protected] to answer questions about limits, breaks, and self-exclusion. If we identify behaviour that suggests increased risk, we may also reach out to you proactively to offer support and information.

Risk Awareness

Gambling always carries financial and emotional risks. It can become problematic when play stops being occasional entertainment and starts to interfere with everyday life, finances, or relationships. Because Prima Play on primaplay.bet is an offshore Non-GamStop casino and does not provide UKGC-level protections, understanding risk indicators is especially important for UK players.

Common Signs Of Gambling Harm

• Preoccupation with gambling: Frequently thinking about previous sessions, planning the next one, or feeling restless when you are not playing.
• Spending more than you can afford: Depositing money that was meant for bills, rent, food, or other essential commitments.
• Chasing losses: Increasing bet sizes or returning quickly after losses to "win back" money instead of accepting losses as part of gambling.
• Loss of control over time: Playing for longer than planned, missing sleep, being late for work or studies because of gambling.
• Secrecy and guilt: Hiding gambling from family or friends, lying about losses, or feeling persistent shame about your play.
• Borrowing or debt: Using credit cards, loans, or borrowing from others to fund gambling, or selling possessions to continue playing.
• Using gambling to cope: Playing to escape stress, sadness, anxiety, loneliness, or other difficult emotions.

Quick Self-Assessment Checklist

Consider the following statements honestly. The more you answer "Yes", the more important it is to reflect on your gambling and consider seeking support:

• In the last 12 months, I have spent more on gambling than I could comfortably afford.
• I have tried to win back money I previously lost by continuing to gamble or increasing my stakes.
• People close to me have expressed concern about how much or how often I gamble.
• I have felt irritable, anxious, or restless when I tried to cut down or stop gambling.
• I have hidden gambling activity, account statements, or losses from family or friends.
• I have borrowed money, used credit, or missed important payments because of gambling.
• I feel that gambling is starting to control me, rather than me controlling it.

If any of these statements resonate with you, we strongly recommend setting stricter limits, taking a break, or seeking confidential help from the specialised organisations listed below.

Limits & Tools

Setting clear personal limits before you start playing is one of the most effective ways to manage risk. On primaplay.bet (Prima Play), we encourage you to use account-based controls, and where a specific tool is not yet available in your account, our support team can help you apply manual restrictions.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you decide in advance how much you are willing and able to spend within a specific period. To request or adjust deposit limits:

1. Log in to your Prima Play account on primaplay.bet.
2. Go to "My Account" and look for the "Responsible Gaming" or "Limits" section (menu titles may vary; if you cannot find it, contact live chat).
3. Select "Deposit Limits" and choose the period: daily, weekly, and/or monthly.
4. Enter the maximum amount you are prepared to deposit in GBP for each period (for example, £50 per day, £150 per week, £300 per month).
5. Read the confirmation notice carefully. In line with safer-gambling practice, any request to lower a limit should take effect as soon as reasonably possible, while any request to increase a limit may be subject to a cooling-off period and a fresh confirmation from you.
6. Confirm your choice. Once active, you will not be able to deposit more than the chosen amounts during the relevant periods via the cashier.

If you are unsure which limits are appropriate, we recommend choosing conservative amounts and reviewing them after several weeks, bearing in mind your income, regular expenses, and other financial obligations.

Time Limits And Session Controls

Time management is as important as money management. Excessive playing time can increase the risk of harm even where stakes are modest. Where available in your account, session controls may include:

• Session reminders: Pop-up messages after a set period (for example, every 30 or 60 minutes) summarising how long you have been playing and how much you have won or lost.
• Session time caps: A maximum continuous play time for each login session, after which you will be logged out and prompted to take a break.

To enable or adjust time controls, visit the "Responsible Gaming" area of your account and look for "Session Reminder" or similar settings. If such options are not visible in your current interface, you can contact [email protected] or live chat and request that we assist you in arranging regular breaks and manual time checks.

Short Breaks ("Time-Out" For 24-72 Hours)

If you feel you need a short pause from gambling but are not ready for a longer self-exclusion, you may request a temporary "time-out". During a time-out, you cannot place bets or make deposits, although you may usually still access your account information.

1. Log in to your account on primaplay.bet.
2. Navigate to "My Account" > "Responsible Gaming" > "Time-Out" (or contact support if this path is not shown in your version).
3. Choose a time-out duration, such as 24 hours, 48 hours, or 72 hours.
4. Read the description of what the time-out entails, then confirm your decision.

Once a time-out starts, it cannot normally be cancelled. You will regain full access automatically after the selected duration has expired. If short breaks do not feel sufficient to regain control, please consider the longer self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure designed for players who feel they are losing control of their gambling or who have experienced sustained harm. When you self-exclude, you ask us to prevent you from using your account for a minimum period. Because Prima Play on primaplay.bet is a Non-GamStop, offshore casino, our self-exclusion tools apply only to this site and any related brands we operate, and are separate from schemes such as UK GamStop.

How To Request Self-Exclusion

1. Log in to your account (if you are still able to do so safely) at primaplay.bet.
2. Go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot find this section or prefer not to log in, contact live chat or e-mail [email protected] and clearly state that you wish to self-exclude.
3. Select the desired exclusion period. Typical options may include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (indefinite)
4. Read the explanation of what self-exclusion means, including that it is intended to be irrevocable for the chosen period.
5. Confirm your decision by following the on-screen instructions. We may ask you to confirm via e-mail to ensure the request is genuine and informed.

Consequences Of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in, deposit, or place bets on your Prima Play account for the duration of the exclusion. Any attempt to create new accounts with matching or linked personal details may also result in those accounts being closed when identified.
• Outstanding balances: Subject to our general terms and conditions and any necessary security checks, any withdrawable real-money balance on your account at the time self-exclusion is processed will be made available for withdrawal. Promotional funds, unused bonuses, and entries into ongoing promotions may be cancelled in line with the applicable bonus rules.
• Marketing communications: We will take reasonable steps to stop sending you promotional e-mails, SMS, or similar marketing messages related to primaplay.bet as soon as practicable after your self-exclusion is processed.
• Early re-opening: Requests to shorten or remove a self-exclusion during the selected period will ordinarily be refused. For lifetime exclusions, any consideration of future access, if offered at all, would only occur after a substantial period and a thorough review process.

Please note that, because primaplay.bet is not part of UK GamStop, registering with GamStop will not automatically block access to this site. However, GamStop may still help you block UK-licensed operators, and we strongly recommend combining our internal exclusion with external blocks such as GamStop, device blocking software, and, where appropriate, professional treatment.

Support Resources

Problem gambling is a recognised health and social issue. Trained, independent professionals can provide confidential advice, emotional support, and treatment options. The services listed below are not part of primaplay.bet, but we recommend them as reputable sources of help for players and families in the UK and internationally as of 2025.

Local Support For UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles, 24/7). Trained advisers provide confidential support, information about risks, and guidance on treatment options.
• GamCare Online Services: Live chat, group chatrooms, and forums at gamcare.org.uk offer peer support and professional moderation for people affected by gambling.
• NHS Services: The NHS provides specialist gambling treatment clinics in certain areas of the UK. Speak to your GP or visit nhs.uk and search for "gambling addiction" to learn more.

International Support Organisations

All of these organisations are independent of primaplay.bet, offer confidential support, and will not share your information with us without your consent.

National Self-Exclusion Schemes

• UK - GamStop: GamStop (gamstop.co.uk) is a free self-exclusion scheme that allows you to block your access to UK Gambling Commission-licensed online gambling sites for 6 months, 1 year, or 5 years. Important: Prima Play on primaplay.bet is an offshore Non-GamStop operator and is not covered by GamStop, but registering can still significantly reduce your exposure to UKGC-licensed sites.
• Spain - RGIAJ: Spanish residents may register with the Registro General de Interdicciones de Acceso al Juego (RGIAJ), the national self-exclusion register managed by Spanish authorities. Registration prevents access to licensed gambling operators in Spain.
• Other countries: Many jurisdictions now provide national or regional exclusion registers. Check the website of your local gambling regulator or ministry of health to see whether such a scheme is available where you live or reside.

Blocking Software And Device-Level Controls

• Gamban: A paid app that blocks access to most gambling sites and apps on your devices. See gamban.com for details.
• BetBlocker: A free blocking tool offering device-level restrictions on gambling websites. See betblocker.org.
• Parental and network controls: Many internet service providers and mobile phone networks offer content filters that can block access to gambling content on request.

Combining internal tools on primaplay.bet with external blocks (GamStop, national registers, device-level software) provides stronger protection, especially for players who have already experienced gambling-related harm.

Support For Families And Loved Ones

If you are affected by someone else's gambling, you do not have to face this alone. Several of the organisations above provide dedicated support for families, including forums, chatrooms, and structured counselling. More details and links for family members are set out in the next section.

Help for Family

Gambling problems can affect the whole household, not just the person who plays. If someone you care about uses primaplay.bet or other gambling sites in ways that worry you, it can be difficult to know how to start the conversation. The following guidance is designed to help you protect your own wellbeing while encouraging them to seek support.

Talking To Someone About Their Gambling

• Choose the right moment: Try to talk when both of you are calm and not in the middle of a gambling-related crisis. Avoid discussions during or immediately after gambling sessions.
• Use non-judgmental language: Focus on how their gambling makes you feel ("I am worried about our finances" or "I feel anxious when I do not know what is happening"), rather than blaming or accusing.
• Stay specific and factual: Refer to concrete examples, such as missed bills, secrecy, or time spent gambling, to illustrate your concerns.
• Set boundaries: It is acceptable to set clear limits about what you can and cannot do (for example, not lending money for gambling or not covering debts).
• Encourage professional help: Suggest they speak to a helpline or counsellor and offer to support them in making the call or attending an appointment.

Support Resources For Families

• GamCare (UK): Provides support for affected others, including live chat, telephone counselling, and an online forum where you can share experiences with people in similar situations (gamcare.org.uk).
• Gambling Therapy: Offers multilingual online support groups and forums for both gamblers and affected families (gamblingtherapy.org).
• Gamblers Anonymous / GamAnon: Peer-support meetings for people with gambling problems and for family members. Details of local and online meetings are available at gamblersanonymous.org and associated regional sites.

Next Steps And Professional Help

• Speak to a GP or health professional: In the UK, your GP can discuss treatment options, refer you to specialist NHS gambling clinics where available, or signpost you to other mental-health services.
• Consider individual counselling: A qualified psychotherapist or counsellor who understands gambling addiction can provide structured support for both gamblers and affected loved ones.
• Plan for safety and finances: If gambling has led to debt or financial instability, you may wish to seek independent debt-advice services and review whose name essential bills and credit agreements are in.
• Look after yourself: Supporting someone with a gambling problem can be exhausting. Make time for your own wellbeing and seek help for yourself even if the gambler is not yet ready for change.

Operator's Commitment

As an offshore, Curacao-licensed (historical) operator serving UK players without UKGC regulation, Prima Play on primaplay.bet recognises that additional care is needed to help players manage risk. While we are not subject to British regulatory supervision, we voluntarily implement internal controls aimed at identifying and reducing gambling-related harm as of 2025.

Internal Monitoring And Risk Checks

• Behavioural analysis: Our systems monitor selected account indicators, such as unusually long sessions, frequent deposits within short periods, repeated failed deposit attempts, and patterns of chasing losses. These checks are designed to highlight behaviour that may be inconsistent with casual entertainment.
• Account reviews: Where risk patterns are detected, our responsible-gaming team may review the account in more detail and consider measures such as applying cooling-off periods, restricting certain features, or suggesting self-exclusion.
• Informational messages: We may send on-screen notifications or e-mails reminding you of available limits, self-exclusion options, and independent support services, especially where we identify higher-risk behaviour.
• Marketing controls: We endeavour not to send promotional communications to players who have self-excluded or who have requested to stop receiving marketing, and we will update our records as soon as reasonably possible after such requests.

When We May Contact You Proactively

Our support team may, acting reasonably and proportionately, initiate contact with you via e-mail or live chat in situations such as:

• Very high or rapidly increasing deposit levels or losses over a short period.
• Evidence of repeated attempts to reverse withdrawals or immediately redeposit large wins.
• Multiple short self-exclusions or frequent use of time-outs within a limited timeframe.
• Statements made to our staff that indicate distress, loss of control, or financial hardship.

Any such contact is intended to offer information and support, not to provide financial advice or therapeutic counselling. Depending on the circumstances, we may suggest that you set stricter limits, apply a time-out or self-exclusion, or seek professional help. In higher-risk cases, we may temporarily restrict or suspend the account while we assess the situation and ensure that continued play would be consistent with our responsible-gaming approach.

For game-fairness disputes, primaplay.bet uses Central Dispute System (CDS) (centraldisputesystem.com), an RTG-affiliated dispute mediation service that remains operational as of 2025. CDS is not a government regulator and does not replace your right to seek independent legal advice, but it may assist in resolving certain technical or transactional issues.

Updates

Responsible gaming practices, industry standards, and regulatory expectations continue to evolve. We may update this page from time to time to reflect new tools, changes to our procedures, or developments in external support services.

How You Will Be Informed

• On-site notices: Material changes to our responsible-gaming tools or policies may be highlighted through banners, pop-up messages, or notices in your account area on primaplay.bet.
• E-mail communications: Where appropriate, we may send e-mails to registered players summarising significant updates, especially if they affect your available limits, self-exclusion rights, or complaint routes.
• Policy documents: Related documents such as our Terms and Conditions and Privacy Policy, available via links on primaplay.bet and primaplay.eu, may also be updated and published with a revised effective date.

We encourage you to review this page and associated policies regularly to ensure you remain informed about the tools and protections available, particularly given that Prima Play operates outside the UK regulatory framework.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request time-out or self-exclusion, or provide feedback on how we can improve our safer-gambling measures for UK players in 2025, please contact us using the details below.

Responsible Gaming Contact Details

• E-mail: [email protected] (please include "Responsible Gaming" in the subject line for faster routing).
• Live chat: 24/7 live chat is available via the support interface on primaplay.bet; select the option related to responsible gaming or account limits where provided.
• Telephone: A dedicated responsible-gaming phone number is not currently published. If you require telephone-based support, we recommend contacting the National Gambling Helpline (0808 8020 133) or other independent helplines listed above.

Feedback And Support Request Form

You may also use the following form template when contacting us by e-mail or via any future web form on primaplay.bet. Providing detailed information helps us respond more effectively:

• Full name: (optional)
• Account username or ID:
• Contact e-mail address:
• Type of request: (e.g. "Set deposit limit", "Request time-out", "Self-exclusion", "General advice", "Feedback")
• Details of your request: Please describe what you would like us to do, including any preferred limits (daily/weekly/monthly), desired time-out or self-exclusion period, and any relevant dates.
• Consent to contact: Confirm how we may contact you (e-mail and/or live chat) with follow-up information.

We aim to acknowledge responsible-gaming enquiries as soon as reasonably practicable and to respond in detail within a sensible timeframe, typically within 24 hours. Please note that our team cannot provide financial advice or therapeutic counselling, but they can help you apply account-level protections and signpost you to professional services and independent organisations.