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Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered through primaplay.bet for the Prima Play service (the "Operator"). They set out the rights and obligations between you and the Operator when you access, register for, and use the casino, games, and related services provided on primaplay.bet. By using the Website or opening an Account, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply in particular to players located in the United Kingdom who choose to use an offshore, non-GamStop online casino that is not licensed or regulated by the UK Gambling Commission. You acknowledge that you will not benefit from the protections, dispute schemes, or mandatory safeguards that apply to UK-licensed gambling operators. Effective date: 6 November 2025 (last updated on this date). These Terms apply from the moment you accept them and continue until terminated in accordance with the provisions below.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means the company within the Internet Gaming Services group, or any affiliated entity, that operates and manages the online casino and related services available at primaplay.bet for the Prima Play service.
  • Website means the website located at primaplay.bet and any related pages, subdomains, mobile versions, and interfaces that provide access to the Services.
  • Prima Play means the specific configuration of the Prima Play brand on primaplay.bet that targets players in the United Kingdom as an offshore, Non-GamStop online casino.
  • User or Player means any natural person who visits the Website, opens an Account, deposits funds, places Bets, or otherwise uses the Services.
  • Account means the personal online gambling account opened by a Player on primaplay.bet and maintained by the Operator.
  • Services means the online casino services, games, bonuses, promotions, payment processing, customer support, and any other products or functionalities provided on or through primaplay.bet.
  • Games means any casino, slot, table, video poker, specialty, or other games provided via Real Time Gaming (RTG) software or any other platform integrated into primaplay.bet from time to time.
  • Bet or Wager means any sum of real money or bonus funds staked by a Player on the outcome of a Game offered on the Website.
  • Bonus means any promotional value, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, or loyalty rewards, credited to a Player in addition to their own deposited funds and subject to specific terms and wagering requirements.
  • Promotion means any special offer published on the Website or communicated via email, banner, or in-lobby message, including Bonusses and other incentives subject to promotional rules.
  • Payment Method means any deposit or withdrawal channel made available by the Operator from time to time, including bank cards, bank transfers, e-wallets, vouchers, and supported cryptocurrencies.
  • KYC (Know Your Customer) means the identity verification process that may include providing documents such as ID, proof of address, payment method ownership, and any other information reasonably requested by the Operator.
  • Applicable Law means the laws of the jurisdiction designated in the Governing Law & Jurisdiction section, subject to any mandatory consumer protection laws that cannot be excluded in your country of residence.
  • UK Non-GamStop Player means a Player who is resident in the United Kingdom and chooses to play on primaplay.bet, which is not part of the UK GamStop self-exclusion scheme and is not regulated by the UK Gambling Commission.
  • Dispute Resolution Service or CDS means Central Dispute System (centraldisputesystem.com), an RTG-affiliated mediator used for certain game fairness disputes, which is not a government regulator or UK-approved Alternative Dispute Resolution (ADR) provider.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only open an Account and use the Services if you are at least 18 years old. By registering, you confirm that you are 18+ and legally allowed to participate in online gambling under the laws of your country of residence.
  • UK players: If you are a UK resident, you acknowledge that Prima Play on primaplay.bet operates offshore and is not licensed or regulated by the UK Gambling Commission, and that you are choosing to use an unregulated, Non-GamStop casino at your own risk.
  • One account: You may hold only one Account for Prima Play on primaplay.bet. Duplicate or linked Accounts may be closed and associated balances may be frozen pending investigation.

Registration Process

  • Information required: To create an Account, you must provide accurate and complete information, including your full name, date of birth, country of residence, email address, and any other details requested on the registration form.
  • Email verification: You may be required to verify your email address by clicking a confirmation link sent to the email provided. The Operator may restrict access to certain Services until verification is completed.
  • Truthfulness: You warrant that all information you provide is accurate and up to date. You must promptly update your details via your Account or by contacting [email protected] if they change.

KYC and Verification

  • Document requests: The Operator may request KYC documents at any time, including a copy of your government-issued ID, proof of address, and evidence of ownership of Payment Methods used (e.g., card statement, e-wallet screenshot).
  • Verification timing: KYC checks may be required before processing deposits, during gameplay, prior to withdrawals, or whenever unusual activity is detected. Withdrawals may be delayed or suspended until KYC is satisfactorily completed.
  • Failure to verify: If you fail to provide requested documents, provide false documents, or otherwise fail verification, the Operator may suspend or close your Account and, in serious cases, void Bets or confiscate funds in accordance with these Terms and Applicable Law.

Account Security and User Obligations

  • Login details: You are responsible for keeping your username and password confidential and for restricting access to your devices. Any action taken through your Account will be deemed to have been taken by you.
  • Unauthorised access: You must notify the Operator immediately via [email protected] or live chat if you suspect unauthorised use of your Account. The Operator may suspend the Account while investigating.
  • Use for lawful purposes only: You agree not to use your Account for any unlawful or fraudulent purpose, including money laundering, payment fraud, or facilitating the use of funds derived from crime.

Betting & Gameplay Rules

Game Rules and Software

  • RTG platform: The Games on primaplay.bet are provided primarily by Real Time Gaming (RTG). Each Game has its own rules, paytables, and specific features, which you must read and understand before playing.
  • RNG and fairness: Game outcomes are determined by a Random Number Generator (RNG) provided by RTG. RTG represents that its RNG is tested for randomness; however, primaplay.bet does not currently publish specific certificates or license validator details on the Website, and the Curacao licence status of the Operator is described as historical and subject to clarification.
  • Displayed information: In case of any inconsistency between the information on the Website and the in-game rules provided by RTG, the in-game rules and logs shall prevail for the purpose of determining the outcome of Bets.

Placing Bets

  • Stake settings: Before confirming a Bet, you must check that your stake, number of lines, and other parameters are correct. The minimum and maximum Bet limits are shown in the Game interface and may vary between Games.
  • Bet confirmation: A Bet is considered placed and accepted when it is registered on the Operator's servers and confirmed by the Game. The transaction history available in your Account constitutes the authoritative record.
  • Account balance: You may only place Bets if you have sufficient real funds or bonus funds available. If a Bet is accepted in error when you did not have sufficient funds, the Operator may void such Bet and adjust the balance accordingly.

Bet Cancellation, Errors and Malfunctions

  • Player errors: Once a Bet has been confirmed, you cannot cancel or modify it due to a change of mind or error on your part.
  • Obvious errors: If a Bet is accepted at manifestly incorrect odds, prize tables, or Game configurations due to a technical or human error, the Operator may declare the Bet void, adjust winnings to the correct value, or otherwise rectify the error in good faith.
  • Malfunctions: In the event of a Game malfunction, network failure, or server error, the outcome of affected Bets will be determined based on the Game logs as recorded on the Operator's and/or RTG's systems. Malfunctions void all affected Bets and payouts where required by the Game rules.

Conduct in Games, Live Casino and Chat

  • Prohibited behaviour: You must not engage in abusive, threatening, vulgar, racist, sexist, or otherwise offensive behaviour in any chat, live dealer, or community functionality. Harassment of staff or other Players is strictly prohibited.
  • Collusion and fraud: You must not collude with other Players, use bots or automated tools, exploit software bugs, or manipulate the Games in any way. Any such behaviour may result in Account closure and forfeiture of funds where permitted by Applicable Law.
  • Responsible play: You are solely responsible for your gambling decisions. The Operator encourages you to set your own limits, play within your means, and seek help if gambling ceases to be enjoyable. As a Non-GamStop casino, primaplay.bet is not part of the UK national self-exclusion registry.

Bonus Terms

Bonus Activation and Eligibility

  • Availability: Bonuses and Promotions may be offered at the Operator's discretion and may be targeted to specific players, games, or deposit methods. Not all Players will be eligible for all offers.
  • Activation: To receive a Bonus, you may need to enter a bonus code, opt in via the cashier, or follow the instructions in the relevant promotional materials. Some Bonuses may be granted automatically when eligibility criteria are met.
  • Bonus accounts: Bonuses are usually credited to a separate bonus balance. The rules on how bonus and real funds interact (e.g., whether real funds are wagered first) will be described in the specific promotion or in the cashier interface.

Wagering Requirements and Timeframes

  • Playthrough: Unless otherwise stated, Bonuses are subject to wagering requirements, meaning you must place Bets totalling a specified multiple of the Bonus amount (and sometimes the deposit) before Bonus funds and related winnings become withdrawable.
  • Contribution of games: Different Games may contribute differently towards wagering requirements, and some Games may be excluded entirely. The contribution tables or exclusions will be set out in the relevant promotional terms.
  • Time limits: Bonuses may have a validity period (for example, a requirement to complete wagering within a specified number of days from receipt). If you fail to meet wagering requirements within the given timeframe, the Bonus and associated winnings may be forfeited.

Prohibited Actions and Bonus Abuse

  • Irregular play: The following may be considered abusive or irregular play: placing very high bets relative to the Bonus size, low-risk betting strategies intended solely to unlock Bonuses, hedging Bets, or delaying bonus rounds or features.
  • Multiple accounts and collusion: Creating multiple Accounts, sharing accounts, or cooperating with others to exploit Promotions is not permitted. The Operator may cancel Bonuses, void winnings, and close Accounts in such cases.
  • Operator's discretion: The Operator reserves the right to withhold or cancel any Bonus or Promotion if it has reasonable grounds to suspect abuse, fraud, or breach of these Terms, subject to Applicable Law.

Combining Promotions

  • One offer at a time: Unless explicitly stated, Promotions cannot be combined. If you claim multiple Bonuses, wagering requirements may be applied separately or cumulatively as indicated in the specific promotional rules.
  • Conflicts: In the event of any conflict between these Bonus Terms and the terms of a specific Promotion, the specific promotional terms will prevail to the extent of the inconsistency.

Payments & Withdrawals

Deposits

  • Payment Methods: The Operator may offer deposits via bank cards, bank transfers, e-wallets, vouchers, and selected cryptocurrencies. Availability depends on your country, currency, and other factors.
  • Ownership: You must use Payment Methods registered in your own name. The Operator may request proof of ownership and may refuse deposits or reverse transactions that appear to involve third-party or business accounts.
  • Processing and fees: Deposits are generally processed instantly but may occasionally be delayed. The Operator does not usually charge deposit fees, but your bank or payment provider may impose charges, currency conversion costs, or limits.

Withdrawals

  • Withdrawal channels: Withdrawals will typically be made via the same Payment Method used for deposits where technically possible, or otherwise by an alternative method selected by the Operator in consultation with you.
  • Limits: Minimum and maximum withdrawal amounts per transaction, per day, or per month may apply. These limits will be indicated in the cashier or communicated by support.
  • Processing times: The Operator aims to review withdrawal requests within a reasonable period, typically within a few business days. Actual receipt times depend on KYC completion, internal checks, and the policies of your payment provider.

KYC, AML and Security Checks

  • Verification before payout: The Operator may require KYC documents and may conduct anti-money laundering (AML) checks before approving any withdrawal. Failure to comply may result in delays, cancellation of withdrawals, or Account suspension.
  • Source of funds: In some cases, you may be asked to provide information about the source of your funds. If you cannot provide satisfactory evidence, the Operator may refuse to process withdrawals and may report suspicious activity to relevant authorities.

Refunds, Chargebacks and Bonus-Related Adjustments

  • No credit or loans: The Operator does not provide credit, loans, or overdrafts for gambling. Deposits must be made from funds that you can afford to lose.
  • Chargebacks: If you request a chargeback or reverse a payment, the Operator may suspend your Account, recover any funds previously paid out, and pass on any associated fees. In cases of payment fraud, the Operator may confiscate balances and report the matter to authorities.
  • Bonus funds: Withdrawals of winnings derived from Bonuses may be subject to wagering requirements and maximum cashout limits. If you breach Bonus Terms, the Operator may cancel Bonuses and void associated winnings as set out in the relevant promotion.

Limitation of Liability

Operator's Obligations

  • Service provision: The Operator will use reasonable efforts to provide the Services with due care and skill, to keep the Website available, and to ensure that Game outcomes correspond to the results generated by the RTG software.
  • Accuracy of records: In the event of any discrepancy between your records and the Operator's records, the data stored on the Operator's servers and/or RTG's systems shall be deemed final, subject to any independent audit or regulatory requirement that may apply.

Exclusions of Liability

  • Technical issues: The Operator is not liable for any loss or damage arising from interruptions, delays, or failures of the Website, servers, software, or internet connection, including where such issues affect the placement or settlement of Bets.
  • Third-party services: The Operator is not responsible for services provided by third parties, including payment providers, telecommunications networks, or software vendors such as RTG, except to the extent required by Applicable Law.
  • Unregulated UK status: For UK Players, you acknowledge that primaplay.bet is not regulated by the UK Gambling Commission and that you do not benefit from UK statutory protections, including mandatory segregation of player funds, UK-approved ADR schemes, or the GamStop self-exclusion register.

Limitation of Damages

  • Cap on liability: To the maximum extent permitted by Applicable Law, the Operator's total aggregate liability to you arising out of or in connection with each individual Bet shall not exceed the amount of that Bet, and in any event shall not exceed the total amount of funds you have deposited and not yet withdrawn at the time of the event giving rise to the claim.
  • No indirect losses: The Operator is not liable for any indirect, consequential, incidental, punitive, or special damages, including loss of profits, business, or data, even if advised of the possibility of such damages.
  • Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded under Applicable Law, including any mandatory consumer protection rights you may have in your country of residence.

Intellectual Property Rights

Ownership

  • Website content: All content on primaplay.bet, including text, graphics, logos, images, audio, video, and layout, is owned by or licensed to the Operator and is protected by copyright and other intellectual property laws.
  • Software: The Games and underlying software, including RTG software, are owned by the respective licensors and are licensed to the Operator. You do not acquire any rights in the software beyond the limited license to use it as part of the Services.

Permitted Use and Restrictions

  • Limited license: The Operator grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Website and Services solely for your private, non-commercial entertainment in accordance with these Terms.
  • Prohibited acts: You may not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, or create derivative works based on the Website, Games, or software, except where such acts are expressly permitted by Applicable Law and cannot be contractually restricted.
  • Trademarks: All trademarks, trade names, and logos displayed on the Website are the property of the Operator or its licensors. You may not use them without prior written permission.

Privacy & Data Protection

  • Privacy policy: Your personal data is collected and processed in accordance with the Operator's privacy policy, which is accessible via the Website and currently published at https://primaplay.eu/privacy-policy/ (as applied to users of primaplay.bet for Prima Play).
  • Data usage: The privacy policy explains what data is collected, how it is used, the legal bases for processing, data retention periods, and your rights under applicable data protection laws, including any UK or EU data protection rules that may apply.
  • Accuracy: You must ensure that your personal data is accurate and up to date and inform the Operator of any changes. Further details of data protection practices are set out in the privacy policy, which forms part of these Terms.

Changes to Terms

Updates and Notifications

  • Right to amend: The Operator may modify these Terms from time to time to reflect changes in the Services, technology, Applicable Law, regulatory guidance, or business practices, including those relevant to UK Players and offshore licensing.
  • Methods of notice: Where changes are material, the Operator will use reasonable efforts to notify you by one or more of the following: email to the address registered on your Account, an on-site banner, a pop-up message upon login, or an updated link at the footer of primaplay.bet.
  • Effective date of changes: Unless otherwise stated, changes take effect from the date indicated in the updated Terms (not earlier than the date of publication). Continued use of the Services after that date constitutes your acceptance of the changes.

Your Options in Case of Disagreement

  • Review duty: It is your responsibility to review the Terms periodically. The version published on primaplay.bet at any given time reflects the current and binding terms.
  • Right to stop using the Services: If you do not agree with any updated Terms, you must stop using the Website and Services, close your Account, and request the withdrawal of any remaining real money balance (subject to KYC and other requirements).

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Breach of Terms: The Operator may suspend or close your Account if you breach these Terms, including but not limited to providing false information, engaging in fraud, abusing Bonuses, or using the Services in a prohibited manner.
  • Legal and regulatory reasons: The Operator may suspend or close Accounts to comply with AML obligations, sanctions, court orders, or other legal requirements, even though the Operator is not regulated in the UK.
  • Technical or security concerns: Accounts may be temporarily suspended in case of suspected hacking, unauthorised access, or technical issues affecting the integrity of the Services.

Player-Initiated Termination

  • Account closure: You may request closure of your Account at any time by contacting [email protected] or via live chat. The Operator may ask for confirmation and may retain certain data as required by law.
  • Self-exclusion: The Operator may offer internal self-exclusion or cool-off tools on primaplay.bet. These are specific to this site and do not connect to UK GamStop or other national registers. You must not rely on your Account here being blocked as a substitute for UK-wide self-exclusion.

Consequences of Termination

  • Funds on closure: Upon Account closure, any real money balance will be returned to you, subject to KYC and AML checks, withdrawal limits, and any legitimate set-off of amounts owed to the Operator (e.g., chargeback costs or fraud-related losses).
  • Bonuses: All active Bonuses and associated bonus funds may be cancelled upon termination. Winnings derived from Bonuses may be voided where permitted by Applicable Law and in line with the applicable promotional terms.
  • Serious breaches: In cases of serious breach (such as fraud, money laundering, collusion, or abuse of payment systems), the Operator may freeze and, where lawful, confiscate funds and provide information to relevant authorities or payment providers.

Governing Law & Jurisdiction

Applicable Law

  • Offshore jurisdiction: These Terms and your relationship with the Operator in connection with primaplay.bet and Prima Play are governed by the laws of the jurisdiction in which the Operator is organised and holds (or historically held) its online gambling licence, currently associated with Curacao eGaming sub-licensing, without prejudice to any mandatory laws of your country of residence.
  • UK players' position: If you reside in the UK, you acknowledge that the Operator does not hold a UK Gambling Commission licence and that UK gambling law and UKGC rules do not regulate the Services you receive. However, certain UK consumer and data protection laws may still apply and cannot be excluded.

Dispute Resolution

  • Internal complaints: You should first raise any complaint with the Operator by contacting [email protected] or via live chat, providing full details and any supporting evidence. The Operator aims to respond within a reasonable timeframe and to resolve issues fairly.
  • CDS mediation: For certain disputes related to Game outcomes and fairness on RTG software, the Operator may refer you to the Central Dispute System (CDS) at https://centraldisputesystem.com/. CDS is an RTG-affiliated mediator and is not a government regulator or a UK-approved ADR entity.
  • Courts and arbitration: Subject to the above, any dispute that cannot be resolved amicably may be brought before the competent courts (or, where applicable, arbitration tribunals) in the Operator's jurisdiction, unless mandatory consumer protection rules grant you the right to bring a claim in the courts of your residence.

Licensing and Regulatory Status

  • Historical Curacao licensing: The Operator is historically associated with a Curacao eGaming sub-licence, but the specific licence number and validator link are not currently displayed on primaplay.bet. Licensing status may evolve, and you may contact support for up-to-date information.
  • Unregulated status in the UK: For the avoidance of doubt, Prima Play on primaplay.bet is not licensed by the UK Gambling Commission, is not part of GamStop, and is considered legally unregulated in the UK. You accept these regulatory characteristics as a condition of using the Services.
  • Group context: The Services form part of an offshore group that also operates other RTG-powered brands such as iNetBet Casino, but your contractual counterparty and rights are defined solely by these Terms and your relationship with the Operator for primaplay.bet.

Contact Information

  • Customer support email: For general queries, account assistance, and complaints, you can contact the support team at [email protected]. This address is monitored and is the primary contact channel for Prima Play players.
  • Live chat: 24/7 customer support is available via the live chat function on primaplay.bet (where provided). Live chat may offer the fastest route for urgent issues related to deposits, withdrawals, or access to your Account.
  • Website: Official website: https://primaplay.bet. Legacy information and policy documents may also be accessible via https://primaplay.eu, including the terms, privacy, and responsible gaming pages that apply to users of primaplay.bet unless otherwise stated.
  • Postal address and telephone: No specific postal or legal address and no telephone number are currently published for the Operator. If you require a correspondence address for formal legal notices, you may request this via [email protected], and the Operator will provide the appropriate details where required by Applicable Law.
  • Dispute service contact: For disputes referred to Central Dispute System (CDS) regarding RTG Game fairness, you may be directed to submit a complaint via https://centraldisputesystem.com/ following the instructions on that site after completing the Operator's internal complaints process.